Overall Rating (based on real customer reviews): 4.6 out of 5 stars
The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company
Features and Specifications:
- Publisher: Wiley (1996-10-09)
- Language: English
- ISBN-10: 0471161608
- Product Dimensions: 8.3×5.5×0.7 inches
- Shipping Weight: 0.7 pounds
- ISBN13: 9780471161608
- Condition: New
- Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
- More features
Here are some REAL customer reviews:
“Service is almost Spiritual at Nordstroms”
“Great Example of Process and Customer Service”
“Nordstroms – Still a Solid Read”
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