I was flying home several months ago from a management-leadership program I was teaching for a company in Phoenix, and I struck up a conversation with the gentleman next to me on the plane. During the conversation, I asked him if he considered his boss to be a good manager, and he said, “Yes, he is.” I then asked him if he thought his boss was a good leader, and after thinking a moment, he said, “No, he isn’t.”

This man was not alone in the way he thought. According to a s…

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