Overall Rating (based on real customer reviews): 4.4 out of 5 stars

The Service Profit Chain

Features and Specifications:

• Publisher: Free Press (1997-04-10)
• Language: English
• ISBN-10: 0684832569
• Product Dimensions: 9.3×6.4×1.2 inches
• Shipping Weight: 1.1 pounds
• More features

Here are some REAL customer reviews:

“the magnum opus for the service management field”

“high performance service management” for 18 years, I have over 50…Read more

“A Mandatory Reading for All Service Industry Executives”

” the author uses extensive case studies and empirical data to demonstrate how successful companies can achieve customer satisfaction, employee satisfaction, and at the same time, profit and customer growth. Too…Read more

“A Benchmark in Customer Value Management”

“quick read”…Read more

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